Service terms

1. The service

We clean the inside of your home on a schedule: every week, every 2 weeks or every 4 weeks. What a clean includes is on our FAQ.

2. Who can start

You're an adult and your home is in our service area. We text to confirm within 1 business day. If we can't serve your home, we cancel and refund what you paid.

3. Cancel any time

Cancel online any time. Before your 3rd regular clean is paid, cancelling costs the rest of your first clean (clause 6).

4. Prices and tax

Prices are per clean, plus Texas sales tax (8.25% at most addresses), shown at checkout. Your plan price follows your home, its size and the rooms you choose.

5. How you pay

Your first clean, $50 plus tax, is charged when you sign up. After that, each charge, every 1, 2 or 4 weeks, pays for your next regular clean. Card, Apple Pay, Google Pay or Cash App Pay, kept on file.

6. Stay for 3 regular cleans

If you cancel before your 3rd regular clean is paid, we charge the rest of your first clean: your home's one-time price minus the $50, plus tax. For a 3 bed / 2 bath home that is $330 - $50 = $280 plus tax; your amount is shown when you sign up and on your account page. We charge it to your card on file when your plan ends. No charge if you cancel 48+ hours before your first clean (we refund the $50 instead), if we cancel, or if we correct your home's size and you cancel before the next charge.

7. The name on your bill

Billing is under our registered business name, Scoop Friend: your card shows CONROE CLEANING CO and receipts come from Scoop Friend.

8. Your first clean

$50 plus tax, with any plan, for the whole house as you entered it, even rooms you left out of regular visits. It adds baseboards, door frames, vents, ceiling fans, light switches and inside the microwave. Extras cost extra. The day you pick is a request: we text to confirm it.

9. Rooms you choose

Regular visits clean the rooms you pick (at least one bathroom). The kitchen, living room, floors and trash are always done. Change rooms by text, from your next charge.

10. Your size

We price by the bedrooms, bathrooms, size and pets you tell us. If your home is bigger, we text the right price before your next clean, and you can cancel free, with no charge under clause 6.

11. Skip or move a clean

Text us at least 48 hours ahead: it's free and comes off your next charge.

12. Late changes and no way in

With less than 48 hours' notice, or if we can't get in after waiting 15 minutes, you pay half that clean, plus tax. Your first one each calendar year is on us.

13. Away?

We hold your plan up to 4 weeks at a time, by text. Your day stays yours.

14. Long gaps

If it's been more than 6 weeks since your last clean (a hold doesn't count), the next one is charged at the one-time price; the difference is added to your next charge.

15. One-time cleans

By text, at the one-time price (3 bed / 2 bath $330 plus tax).

16. Missed a spot?

Tell us within 48 hours (a photo helps). We come back and fix it free within 3 business days. If we can't, we refund that clean.

17. If we break something

Tell us within 48 hours. We repair or replace it, up to $250 a visit. This doesn't cover cash, jewelry, art, heirlooms, earlier damage, wear, or items that weren't secure.

18. Getting in

We ask for door and lockbox codes by text and never keep them on this website. If we lose your key, we pay up to $100 toward new locks.

19. Pets

Put them away or tell us how to handle them. We don't clean up after pets or empty litter boxes.

20. Valuables

Put away cash, jewelry, medicine and firearms. We never touch firearms.

21. What we don't do

Blood, urine, vomit or other biohazards; mold beyond surface mildew; pests (we pause visits until they're treated); ladders over 2 steps or lifting over 25 lb; outside windows and chandeliers; clutter removal or hauling trash away; laundry.

22. Holidays

We're closed Nov 26 and Dec 25, 2026, and Jan 1, May 31, Jul 5 and Sep 6, 2027. Your clean moves to the nearest open day at the same price, and we text you.

23. Price changes

Your plan price is locked for 12 months. After that we give 30 days' email notice, at most once a year, with a link to cancel. The clause 6 amount never changes after sign-up.

24. Friend price

$10 off every regular clean if you're 60 or older, a veteran, or someone we invited. Not on the $50 first clean or the clause 6 amount.

25. Failed payments

Stripe tries again. There's no clean while a charge is unpaid: we text you and move it.

26. Tips

Never expected and never added. If you tip, all of it goes to your cleaner.

27. Your cleaner

The same cleaner when we can. We bring all supplies and confirm each clean by text.

28. Your mobile number

We text about your cleans. Photo texts only if you said yes; reply STOP to stop them.

29. Contact

Text or call (936) 236-7557, or email info@conroecleaningco.com.

Last updated Nov 12, 2026.